1. General informations

1.1 This Online Privacy Statement describes how PlanetWin365 (‘Bookmaker’) collects and uses your personal information (“Information”) which may be obtained when you visit and/or use our Websites.

1.2 The Privacy Policy, together with the Terms and Conditions, and the Terms of Use, form a binding legal agreement between you and PlanetWin365 in relation to your use of the Website Products and Services.

1.3 The statements reported in this Privacy Policy are effective from June 10, 2014. All previous documents released or published in any of our Websites with a similar scope are to be considered cancelled.

1.4 Changes to the Privacy Policy
We reserve the right to change Privacy Policy from time to time for a number of reasons including, without limitation, for commercial reasons, to comply with law or regulations, to comply with instructions, guidance or recommendations from a regulatory body, or for customer service reasons. At any time, the then-current version of the Privacy Policy is available for viewing on our Website.
Where we wish to make changes to the Privacy Policy, we will give you as much prior notice of such changes via email, to the email address you have previously supplied us with, or via private message to your betting account.
If any modification is unacceptable to you, you should not continue to use our website. Your continued use of the services following the notification will be deemed binding acceptance of the modification and you will be bound by, the new Privacy Policy.

2. Collected Informations

2.1 Accessing and/or using the Websites you agree that the bookmaker collects Information about you from a variety of sources, including but not limited to those listed below.

2.2 You agree to the collection, transfer and storage of this Information by computers or other transfer or storage devices in the European Economic Area as well as elsewhere when you supply it, including the transfer and retention of your data outside the European Economic Area to countries whose laws on holding personal data may be less stringent.

2.3 The information and data about you which we may collect, use and process includes the following:

    • 2.3.1 information that you provide to us by filling in forms on PlanetWin365 page or any other information you submit to us via the Website or email;
    • 2.3.2 records of correspondence, whether via the Website, email, telephone or other means;
    • 2.3.3 your responses to surveys or customer research that we carry out;
    • 2.3.4 details of the transactions you carry out with us, whether via the Website, telephone or other means; and
    • 2.3.5 details of your visits to the Website including, but not limited to, domain and host from which you access the internet, your IP address, browser, operating system, specific software you use, the time and date of your access, the URL of the location from which you linked to our website when you visit us, location data, weblogs and other communication data.

2.4 We may collect Information regarding online activity and engagement with our website and the products and services as described in the paragraph below titled “COOKIES AND INTERNET TECHNOLOGY.”

2.5 The information may include name, address, email and telephone number, information about the form of identification used (required by law)

3. Use of Information

3.1 We may use your personal information and data together with other information for the purposes of:

    • 3.1.1 processing your bets, including card and on-line payments;
    • 3.1.2 setting up, operating and managing your account;
    • 3.1.3 verifying any of the information that you provide in order to effect, administer and enforce continuity of any account activity
    • 3.1.4 complying with legal obligations including those aimed at preventing money laundering regulations
    • 3.1.5 building up personal profiles;
    • 3.1.6 carrying out customer research, surveys and analyses;
    • 3.1.7 providing you with information about promotional offers and our products and services, where you have consented;
    • 3.1.8 monitoring transactions for the purposes of preventing fraud, irregular betting, money laundering and cheating;
    • 3.1.9 providing, and assist us in providing and delivering any products and services and to help us to develop and improve these services;
    • 3.1.10 storing your personal settings, preferences and other information and to track specific activity on our website;
    • 3.1.11 gaining insights in the effectiveness of our promotional campaigns;
    • 3.1.12 determining the originating source from which you came to our site (banner ad or an affiliate website);
    • 3.1.13 providing interest specific Information through additional websites and channels;
    • 3.1.14 the running of this site and to improve the customer experience and the running of our business.

4. Cookies Policy & Internet Technology

4.1 Cookies are small text files that are placed on your computer by websites that you visit or certain emails you open. They are widely used in order to improve websites operation, or functioning as well as to provide more efficient business and marketing information.

4.2 The user is able to manage the cookies (settings) on our websites. Only cookies based on the users preference will be read or written.

4.3 If your browser does not support JavaScript, you can only manage the use of cookies through your web browser settings. Please note that if you disable all cookies on your browser, this may limit the features of this site.

4.4 Some cookies are managed for us by third parties, but we don’t allow the third party to use the cookies for any purpose other than listed above.

4.5 You will need to manage cookie preferences through your browser settings, or the removal of 3rd party cookies from your computer.

4.6 We may use internet technologies like cookies and similar, for purposes including, but not limited to:

    • 4.6.1 providing better services to you;
    • 4.6.2 Enabling you to move between web pages without having to re-enter login information;
    • 4.6.3 Tracking activity on our website;
    • 4.6.4 Identify origin urls;
    • 4.6.5 Providing Information specific to your interests through 3rd party websites;
    • 4.6.6 Customizing specific areas of the website;
    • 4.6.7 Assisting you interacting with our products or accessing account information.

5. Disclosure of Information

5.1 We will take all reasonable steps to ensure that your information is kept secure and protected.

5.2 Subject to your consent or as otherwise permitted by law, we may disclose the information described in the paragraphs titled, ” COLLECTED INFORMATION ” and “COOKIES AND INTERNET TECHNOLOGY” to our Affiliates and to third parties as described below for any of the purposes described above and the paragraph “USE OF INFORMATION”.

5.3 We may disclose information to 3rd party and Affiliates to effect, administer and complete registrations or account activity.

5.4 We may disclose information to Companies assisting us to run or improve our business or delivery of products and services.

5.5 We may disclose information to other companies within associated or subsidiary companies and to business partners, successors in title to our business and suppliers that are engaged to process such information on our behalf

5.6 We may disclose information to the regulator, sporting bodies and other bodies, including the police, in order to investigate fraud, money laundering or sports integrity issues and to comply with our regulatory duties.

5.7 If you apply for an account with us then to help us make credit decisions about you, to prevent fraud, to check your age and identity and to prevent money laundering, we may use third parties including credit reference agencies who will record any searches on your file. We may also make enquiries of, and disclose details of how you conduct your account to, such agencies, security organizations and any other relevant third parties for fraud and money laundering prevention.

5.8 Where PlanetWin365 enters into a partnership with a third party whereby they carry out certain functions for PlanetWin365 or we operate under the brand of a third party, PlanetWin365 may share and/or transfer your personal information and any other data relating to your use of the Service with such third party. By using the Service and agreeing to these terms you hereby give your consent, for the purposes of all and any applicable data protection legislation and associated regulations, for PlanetWin365 to share and/or transfer this information and personal data to such third parties.

6. Withdrawal of Consent

6.1 You have the right to withdraw the consent of use at any time by contacting us.

6.2 Once a client withdraws the consent, we will cease to use that information unless where the law requires us to continue to do so.

6.3 We maintain a client (account activity) history based on our record retention policies. Once the period is over your information will be removed permanently.