These FAQs are aimed to provide answers about the various services, games and betting options we offer.
We provide basic information, and try to answer common questions from our customers.
Of course you are always welcome to address any questions or concerns to our customer service team directly.

Please filter on one of the following topics to find your answers quickly or use the search bar to look up a specific topic in our knowledge base directly or enter a specific text in the search bar underneath to get the results.



Where can I read Terms and Conditions on your site?

It’s important that you familiarize yourself with our Terms and Condition before interacting with our website :

You can find the necessary information under the header PlanetWin365, or simply  follow the link to our Terms and Conditions

To register a PlanetWin365 account, visit our website and click on ‘Sign up’.

You will then be asked to fill out a registration form, providing us with your personal information:

– Your name and surname, general and contact information, including your e-mail address;

– Unique username and password (8-20 characters long, can contain only letters and numbers);

– All the fields in the registration form must be filled out (except the ‘Promotion Code’ field).

 

For security reasons, make sure to enter the correct information.

 

Please note that if any error notifications appear during the registration process, you will have the opportunity to make the necessary adjustments before finalizing your registration by clicking on the ‘Open your account’ button. As soon as the registration has been completed, you will receive an email with your login credentials.

If you choose to use Ukash as a payment system, you need to have global Ukash vouchers in order to make deposits on our site. Global vouchers are international vouchers containing codes valid in all countries. For further information on how to get global vouchers you may contact Ukash customer service directly.

I can’t top up my account with the Ukash voucher.

I have, I get the error that only global vouchers can be accepted.

What is a global voucher and where can I get it?

 

If you choose to use Ukash as a payment system, you need to have global Ukash vouchers in order to make deposits on our site. Global vouchers are international vouchers containing codes valid in all countries. For further information on how to get global vouchers you may contact Ukash customer service directly.

What is the minimum/maximum amount of money that can be deposited/withdrawn on your website?

 

In the ‘Account – Deposit’ and ‘Account – Withdrawal’ sections of our website, under every payment option offered, you may find the minimum/maximum amount of money that can be deposited or withdrawn, respectively.

 

What is the minimum/maximum amount of money that can be deposited/withdrawn on your website?

 

In the ‘Account – Deposit’ and ‘Account – Withdrawal’ sections of our website, under every payment option offered, you may find the minimum/maximum amount of money that can be deposited or withdrawn, respectively.

 

You need to send us an internal message from your PlanetWin account with your request to cancel a withdrawal.

In order to send us a message, you need to log on to your PlanetWin account and click on ‘Account – Messages – New message’.

You have credited money to my Skrill account, but I can’t transfer it to my credit card.

I see the money in the field Total balance, but my available balance is 0.00. What seems to be the problem?

 You should verify the e-mail address registered on your Skrill account so that your total balance becomes available balance. In order to verify your e-mail address, you should log on to your Skrill account and click on ‘Settings – Personal Info – Verify’ (the ‘Verify’ button is right next to your e-mail address).

Where can I send you a copy of my document in order to make withdrawals on your site?

To be able to make your first withdrawal, you should send us a photocopy of your ID, passport or driver’s license (front and back) to our e-mail address verification@planetwin365.com. Upon receipt of your document, it will be registered in our system and you will not have to resend it for your future withdrawal requests.  For security reasons, if necessary, PlanetWin365 reserves the right to ask for the additional documents.

In order to transfer money from your Skrill account to your credit card/bank account, go to www.skrill.com, click on the button ‘Login’ and access your Skrill account with your login credentials. Then you should click on ‘Withdraw’ and choose the option either to transfer the funds on your credit card or to your bank account. You can transfer your money on your credit card only if the card belongs to Visa network. If you make deposits on our site with MasterCard, you should link another card that belongs to Visa to your Skrill account so that you can transfer funds directly to your card on withdrawal, or otherwise simply choose the option Bank account during withdrawal procedure.

I’ve tried to make a deposit with my credit card, but I get this error: “Due to a technical error this payment cannot be started (missing recipient, amount or currency).” What should I do?

 

In order to solve the problem you have encountered, you should type a rounded-off number in the field ‘Amount’, e.g. you should type just 23, instead of 23.00 or 23,00.

I’ve tried to make a deposit with my credit card, but I get an error:

“You have exceeded the allowed number of failed payment attempts.” 

 

If you get this error, it means that your Skrill account has been blocked for security reasons for a period of 24 hours, since you’ve probably entered incorrect data (wrong password or amount exceeding the balance on your credit card) more than 3 times.

In order to solve the problem you have encountered and avoid further blocks of your account, you may want to contact Skrill customer support. To do that, visit www.skrill.com and click on the link ‘Contact’ where you will find their telephone number in the section ‘Call Us’, and if you prefer, you can send an email to Skrill customer support by filling out the form in the section ‘Email Us‘.

 

I’ve tried to make a deposit with my credit card, but I get an error:

“You have exceeded the allowed number of failed payment attempts.” 

 

If you get this error, it means that your Skrill account has been blocked for security reasons for a period of 24 hours, since you’ve probably entered incorrect data (wrong password or amount exceeding the balance on your credit card) more than 3 times.

In order to solve the problem you have encountered and avoid further blocks of your account, you may want to contact Skrill customer support. To do that, visit www.skrill.com and click on the link ‘Contact’ where you will find their telephone number in the section ‘Call Us’, and if you prefer, you can send an email to Skrill customer support by filling out the form in the section ‘Email Us’.

 

The costs of every transaction between PlanetWin365 and Skrill are at our expense. However,  when you make a withdrawal from your Skrill account in order to transfer funds on your credit cart or into your bank account, you will be charged a small fee.
Find the fees on Skrill
For further information about the commissions and fees on Skrill, you may contact Skrill customer support directly, or follow the link to the fees on Skrill

Skrill is a payment provider that connects your PlanetWin365 account with your credit card/bank account. During the process of your first deposit on our website with your credit card, your Skrill account will be created automatically and it will be used for all deposits and withdrawals made with your credit card on our site.

For more information about Skrill Please visit their Website at: https://www.skrill.com/en/

If your Paypal card belongs to Visa or MasterCard, you can use it for deposits on our site. You should just click on the option ‘Deposit’ under ‘Account’, choose either ‘Visa’ or ‘MasterCard’ network and specify the amount you wish to deposit by typing in a rounded-off number, without commas and decimals (e.g. 23). Having done that, click ‘Continue’ and fill in all the requested information to complete the operation.

We do not advise to make deposits with somebody else’s card. but we will allow it .
The payment option providers, like Skrill service, may at some point  block your transactions for security reasons until sufficient verification of the cardholder’s  data is provided.

In order to make deposits online, you should log on to your PlanetWin365 account, and under ‘Account’ click on the option ‘Deposit’ after which you will be taken to a new page where you will be able to choose the payment system you want to use. Having done that, you should specify the amount you wish to deposit in the ‘Amount’ field, click on the button ‘Continue’ and follow instructions to complete the operation. If you have registered your account at one of our agencies, you will have the option to make deposits at the agency where you have registered.

For more information please read our Deposit guide

The maximum potential winnings on a single combination may be up to EUR 100,000.
There is no cumulative limit for maximum potential winnings on a combined bet.

To calculate potential winnings, you can multiply all winning picks per combination by stake amount per combination.

On the Homepage, click with the left button of your mouse on the golden PlanetWin365 globe located below the text ‘Upcoming in next:’ and hold the mouse button to move the globe to ‘Today’ so that you can visualize all matches available on that day.

Yes, you can access Statistics by going to ‘Statistics and Results’ and clicking on the option ‘Statistics’.

To see the results of the matches that we offer on our site, you should click on the option ‘Results’ under ‘Statistics and Results’, set a date, choose a sport and a match that you wish to find and click on ‘Continue’. You can also follow live results during the matches by choosing the option ‘Livescore’.

Market Movers is an option that allows you to follow changes of the odds and the most played events. To have access to this option, you need to register an account and place a minimum of 10 bets per month.

Lotto Win is an option that helps you place a bet using two parameters – desired winnings and desired stake. After you insert the amounts in the empty fields, the system will make a suggestion of a bet you could place.

After you have definitely confirmed a bet, you’ll be able to see the option “RELOAD COUPON” and by clicking on it, you’ll place the same bet as the previous one.

Yes, but only running bets. Closed bets cannot be printed out.

To be able to bet on your computer in the Livebetting section of our website, Microsoft Silverlight needs to be installed on your system.

Download Microsoft Silverlight  for free from the following page:

http://www.microsoft.com/getsilverlight/Get-Started/Install/Default.aspx

The mobile version of the site (m365.planetwin365.com) doesn’t require Silverlight download.

No, it is not possible to do so for security reasons, and all of your bets will remain registered on your bet list.

Once you have confirmed your bet by clicking ‘Ok’ on the bet slip, it will appear on your account under the option ACCOUNT – BET LIST, where you can find all the bets placed and check the outcomes.

Having chosen the event(s) of your interest, select one or several odds from those offered. Your bet slip will then appear on the right-hand side of the homepage with your picks shown. Specify the amount you wish to wager and the betting slip category (single, multiple, combined etc.) and click ‘Continue’ once you are certain that you want to place the bet. You will then be allowed to have another review of your betting slip, before proceeding to a definite confirmation. If you are sure that this is the bet you wish to place, you can confirm it by clicking on the button ‘OK’ or otherwise cancel the placement operation by clicking on the ‘Cancel’ button.

If you are new to sports betting , you may find some useful information on our section for new customers
here you can also learn more about the specific Bet Types we offer , and familiarize yourself with the sports rules

 

Livebetting allows you to place bets in real time by selecting a live event from the list that will show up on a new page. To the left of the page, you may find an overview of all the events presently available, while the central section of the page shows the types of bets available for any given event. All you need to do is make your picks and add them to your bet slip, specify the amount you wish to wager and proceed to bet confirmation.

Unfortunately, the cancellation of any bets, once placed, is not possible. Before you proceed with the confirmation of a bet, you can always click ‘Back’ on the bet slip, thereby not placing the bet. Once you clicked ‘OK’, your bet slip is accepted and can no longer be cancelled.

 

It’s a multiple-choice bet where you pick at least two odds per single event (for instance, Galatasaray – Chelsea: 1 and over 2.5). In order to win, you need to make a right guess of at least one pick under the same event.
To calculate potential winnings, you should obtain a sum of the winning picks related to the same event, and multiply the sum by other winning odds and by the amount of your stake per single combination.

 

If you want to learn more about the various bet types offered, visit our section about Bet Types

The minimum stake on single/multiple bets is EUR 0.50.

The maximum potential winnings on single and multiple bets may be up to EUR 100,000.

The maximum potential winnings on a single combination may be up to EUR 100,000.
There is no cumulative limit for maximum potential winnings on a combined bet.

To calculate potential winnings, you can multiply all winning picks per combination by stake amount per combination.

-minimum stake per combination is EUR 0.05
-minimum stake per combined bet is EUR 0.50
-to wager on every single combination available on your bet slip, under ‘Play all’ specify the amount that will be distributed per combination type. The total sum of your stake will show in the ‘Total stake’ field.
– to wager on the entire combined bet, after having selected the combination types (‘Single’, ‘Double’, ‘Treble’, ‘4-fold’ etc.), specify the amount of your choice in the ‘Total stake’ field.

 

If you want to learn more about the various bet types offered, visit our section about Bet types

A banker is a pick that must be winning for the overall bet to be winning. If you are really certain about the outcome of an event, you can set it as a banker on your combined betting slip by clicking on the button ‘B’ next to the event.

 

If you want to learn more about the various bet types offered, visit our section about Bet types

The main difference between combined bets and multiple bets is that you can win a combined bet even if not all your picks are correct. The exact amount of the winnings depends on how many of the predictions prove correct.
To place a combined bet, you should click on the odds of your choice and then on the ‘Combined’ tab on the right-hand side of the betting slip. In order to select one or more errors to your bet slip, you should subtract the number of errors from the number of matches you have selected. For instance, if you have selected 5 matches and wish to allow yourself 1 error, click the option 4-fold; for 2 errors out of 5 matches, you should choose Trebles etc.

In the details of your betting slip, you may see the potential winnings.
You can make no more than 25 predictions per single bet slip.

If you want to learn more about the various bet types offered, visit our section about Bet Types

A multiple bet is a bet containing more than one selection, such as double, triple etc. You need to guess all of your picks right in order to have a winning bet.
To calculate potential winnings, you should multiply all the odds selected by the amount of your stake.

This is the simplest of bet types offered – it is a bet placed just on one selection or market.
In order to calculate potential winnings, all you need to do is multiply the odd by the amount of your stake.

If you want to learn more about the various bet types offered, visit our section about Bet types

If you would like to know more about the various odd and the bet types we offer on our website , you can find them under the header Rules and Odds

You might also be interesting in learning more about the specific ‘Sports Rules’ before placing a bet, they are organized by sport and you can find them under the header Rules and Odds , or follow the link to to the Sports Rules directly.

1.Play only the stakes you are accepting to lose! You must be willing to expect the worst. It sounds negative but sports betting is a game, not a job. You should enjoy the excitement, and at no point should you feel pressure to win or to make money! People who are under pressure of possible debt , will lose most . Sports betting and beating the odds is about using your calm and intelligence.

2. Knowledge helps you’re winning ! especially in sports betting. Because unlike chance games, you can estimate the outcome of your bets very well . If you are informed in advance , you have a good chance to predict the correct outcome of the game or match. You can look at results of previous head to head or the points scored at the last games against each other.
Has the team changed since the last time they competed? Are any key players injured ? All this can be influential for the result. It’s no secret that teams playing at home, usually have much higher chances to win the game . That’s statistics, that’s a fact.

You should always take a little time in advance in order to obtain the necessary information, which might be important for the final result.
you can check out the results: on our website directly at:

Or, if you are interested in Live betting, follow the action directly:

3. It’s not always a safe to rely on the calculated odds of bookmakers . Very often these do not correspond with the actual performance and current image of the opponents in a competition. Especially with smaller scaled events, it may happen that the favorite is linked to extremely high odds..

On the Homepage, click with the left button of your mouse on the golden PlanetWin365 globe located below the text ‘Upcoming in next:’ and hold the mouse button to move the globe to ‘Today’ so that you can visualize all matches available on that day.

Yes, you can access Statistics by going to ‘Statistics and Results’ and clicking on the option ‘Statistics’.

To be able to bet on your computer in the Livebetting section of our website, Microsoft Silverlight needs to be installed on your system.

Download Microsoft Silverlight  for free from the following page:

http://www.microsoft.com/getsilverlight/Get-Started/Install/Default.aspx

The mobile version of the site (m365.planetwin365.com) doesn’t require Silverlight download.

Having chosen the event(s) of your interest, select one or several odds from those offered. Your bet slip will then appear on the right-hand side of the homepage with your picks shown. Specify the amount you wish to wager and the betting slip category (single, multiple, combined etc.) and click ‘Continue’ once you are certain that you want to place the bet. You will then be allowed to have another review of your betting slip, before proceeding to a definite confirmation. If you are sure that this is the bet you wish to place, you can confirm it by clicking on the button ‘OK’ or otherwise cancel the placement operation by clicking on the ‘Cancel’ button.

If you are new to sports betting , you may find some useful information on our section for new customers
here you can also learn more about the specific Bet Types we offer , and familiarize yourself with the sports rules

 

If you would like to know more about the various odd and the bet types we offer on our website , you can find them under the header Rules and Odds

You might also be interesting in learning more about the specific ‘Sports Rules’ before placing a bet, they are organized by sport and you can find them under the header Rules and Odds , or follow the link to to the Sports Rules directly.

Where can I read Terms and Conditions on your site?

It’s important that you familiarize yourself with our Terms and Condition before interacting with our website :

You can find the necessary information under the header PlanetWin365, or simply  follow the link to our Terms and Conditions

An official PlanetWin365 application does not exist, however there is a mobile version of the website available at m365.planetwin365.com that you can access from your mobile devices (cell phone or tablet).

Visit our website and click on the option ‘Affiliates‘ to open the web affiliation  form.  After you have filled it out and sent it to us by clicking on the button ‘Send’, your request will be forwarded to our department in charge . Will contact you as soon as possible.

To register a PlanetWin365 account, visit our website and click on ‘Sign up’.

You will then be asked to fill out a registration form, providing us with your personal information:

– Your name and surname, general and contact information, including your e-mail address;

– Unique username and password (8-20 characters long, can contain only letters and numbers);

– All the fields in the registration form must be filled out (except the ‘Promotion Code’ field).

 

For security reasons, make sure to enter the correct information.

 

Please note that if any error notifications appear during the registration process, you will have the opportunity to make the necessary adjustments before finalizing your registration by clicking on the ‘Open your account’ button. As soon as the registration has been completed, you will receive an email with your login credentials.

Where can I read Terms and Conditions on your site?

It’s important that you familiarize yourself with our Terms and Condition before interacting with our website :

You can find the necessary information under the header PlanetWin365, or simply  follow the link to our Terms and Conditions

If you choose to use Ukash as a payment system, you need to have global Ukash vouchers in order to make deposits on our site. Global vouchers are international vouchers containing codes valid in all countries. For further information on how to get global vouchers you may contact Ukash customer service directly.

I can’t top up my account with the Ukash voucher.

I have, I get the error that only global vouchers can be accepted.

What is a global voucher and where can I get it?

 

If you choose to use Ukash as a payment system, you need to have global Ukash vouchers in order to make deposits on our site. Global vouchers are international vouchers containing codes valid in all countries. For further information on how to get global vouchers you may contact Ukash customer service directly.

What is the minimum/maximum amount of money that can be deposited/withdrawn on your website?

 

In the ‘Account – Deposit’ and ‘Account – Withdrawal’ sections of our website, under every payment option offered, you may find the minimum/maximum amount of money that can be deposited or withdrawn, respectively.

 

What is the minimum/maximum amount of money that can be deposited/withdrawn on your website?

 

In the ‘Account – Deposit’ and ‘Account – Withdrawal’ sections of our website, under every payment option offered, you may find the minimum/maximum amount of money that can be deposited or withdrawn, respectively.

 

You need to send us an internal message from your PlanetWin account with your request to cancel a withdrawal.

In order to send us a message, you need to log on to your PlanetWin account and click on ‘Account – Messages – New message’.

You have credited money to my Skrill account, but I can’t transfer it to my credit card.

I see the money in the field Total balance, but my available balance is 0.00. What seems to be the problem?

 You should verify the e-mail address registered on your Skrill account so that your total balance becomes available balance. In order to verify your e-mail address, you should log on to your Skrill account and click on ‘Settings – Personal Info – Verify’ (the ‘Verify’ button is right next to your e-mail address).

Where can I send you a copy of my document in order to make withdrawals on your site?

To be able to make your first withdrawal, you should send us a photocopy of your ID, passport or driver’s license (front and back) to our e-mail address verification@planetwin365.com. Upon receipt of your document, it will be registered in our system and you will not have to resend it for your future withdrawal requests.  For security reasons, if necessary, PlanetWin365 reserves the right to ask for the additional documents.

In order to transfer money from your Skrill account to your credit card/bank account, go to www.skrill.com, click on the button ‘Login’ and access your Skrill account with your login credentials. Then you should click on ‘Withdraw’ and choose the option either to transfer the funds on your credit card or to your bank account. You can transfer your money on your credit card only if the card belongs to Visa network. If you make deposits on our site with MasterCard, you should link another card that belongs to Visa to your Skrill account so that you can transfer funds directly to your card on withdrawal, or otherwise simply choose the option Bank account during withdrawal procedure.

In order to make a withdrawal request, you should click on ‘Account – Withdrawal’ and then choose ‘Skrill’.

Having done that, specify the amount you want to withdraw in the field ‘Amount’, click ‘Continue’ and follow instructions. Your withdrawal request can expect to be registered in our system and during the day you will receive an internal message with further instructions from our financial department. The working hours of this department are from 10 to 18 CET. To be able to make your first withdrawal, you need to send us a photocopy of your ID, passport or driver’s license (front and back) to our e-mail address verification@planetwin365.com

Upon receipt of your document, the amount requested will be transferred to your Skrill account according to our company policy, and from there you will need to transfer it to your credit card/bank account.

I am unable to make a deposit with my credit card. I have to type in the Visa code, but I forgot it. What am I supposed to do?

 

It is a new procedure introduced by Visa for security reasons. Unfortunately, if you can’t remember your Visa code, you should contact Visa network directly or get in touch with your bank for further information. You can also try following the procedure offered on Skrill and click on the red-colored text that reads ”Code Verified by Visa forgotten?“

I’ve tried to make a deposit with my credit card, but I get this error: “Due to a technical error this payment cannot be started (missing recipient, amount or currency).” What should I do?

 

In order to solve the problem you have encountered, you should type a rounded-off number in the field ‘Amount’, e.g. you should type just 23, instead of 23.00 or 23,00.

I’ve tried to make a deposit with my credit card, but I get an error:

“You have exceeded the allowed number of failed payment attempts.” 

 

If you get this error, it means that your Skrill account has been blocked for security reasons for a period of 24 hours, since you’ve probably entered incorrect data (wrong password or amount exceeding the balance on your credit card) more than 3 times.

In order to solve the problem you have encountered and avoid further blocks of your account, you may want to contact Skrill customer support. To do that, visit www.skrill.com and click on the link ‘Contact’ where you will find their telephone number in the section ‘Call Us’, and if you prefer, you can send an email to Skrill customer support by filling out the form in the section ‘Email Us‘.

 

I’ve tried to make a deposit with my credit card, but I get an error:

“You have exceeded the allowed number of failed payment attempts.” 

 

If you get this error, it means that your Skrill account has been blocked for security reasons for a period of 24 hours, since you’ve probably entered incorrect data (wrong password or amount exceeding the balance on your credit card) more than 3 times.

In order to solve the problem you have encountered and avoid further blocks of your account, you may want to contact Skrill customer support. To do that, visit www.skrill.com and click on the link ‘Contact’ where you will find their telephone number in the section ‘Call Us’, and if you prefer, you can send an email to Skrill customer support by filling out the form in the section ‘Email Us’.

 

The costs of every transaction between PlanetWin365 and Skrill are at our expense. However,  when you make a withdrawal from your Skrill account in order to transfer funds on your credit cart or into your bank account, you will be charged a small fee.
Find the fees on Skrill
For further information about the commissions and fees on Skrill, you may contact Skrill customer support directly, or follow the link to the fees on Skrill

Skrill is a payment provider that connects your PlanetWin365 account with your credit card/bank account. During the process of your first deposit on our website with your credit card, your Skrill account will be created automatically and it will be used for all deposits and withdrawals made with your credit card on our site.

For more information about Skrill Please visit their Website at: https://www.skrill.com/en/

If your Paypal card belongs to Visa or MasterCard, you can use it for deposits on our site. You should just click on the option ‘Deposit’ under ‘Account’, choose either ‘Visa’ or ‘MasterCard’ network and specify the amount you wish to deposit by typing in a rounded-off number, without commas and decimals (e.g. 23). Having done that, click ‘Continue’ and fill in all the requested information to complete the operation.

We do not advise to make deposits with somebody else’s card. but we will allow it .
The payment option providers, like Skrill service, may at some point  block your transactions for security reasons until sufficient verification of the cardholder’s  data is provided.

We are currently offering the following payment systems:

–      SKRILL (Credit cards, Skrill Ewallet, Instant bank transfer)

In order to make deposits via Skrill you should have a Skrill account. If you don’t have a Skrill account, one will be created for you automatically on occasion of your first deposit made on our site by credit card. If you wish to top up your PlanetWin account using your credit card, click on ‘Account – Deposit’ and then choose the credit card you want to use. Having done that, you should specify the amount you want to deposit by typing in a rounded-off number, without commas and decimals (e.g. 23), then click on the button ‘Continue’ and fill in the requested information to complete the operation.

Skrill Ewallet offers you the possibility to transfer money that you have on your Skrill account to your PlanetWin365 account. To transfer funds,  click on ‘Account – Deposit’, choose the option ‘Ewallet’, specify the desired amount, click ‘Continue’ and follow the instructions to complete the operation.

Instant bank transfer is a payment system that allows you to deposit money instantly into your PlanetWin account directly from your bank account. Funds are automatically transferred from your bank account to your personal Skrill account. After that, Skrill will transfer the funds to your PlanetWin account in real time. In order to make deposits using the option Instant bank transfer, you should click on ‘Account – Deposit – Instant bank transfer’, specify the amount you wish to deposit, click “Continue“ and follow the instructions to complete the operation.

–       NETELLER

In order to make deposits via Neteller you should have a Neteller account. If you already have one, you just need to log on to your PlanetWin account, click on ‘Account – Deposit – Neteller’, fill out all the required fields (e-mail address or ID of your Neteller account, secure ID, amount). On doing that, click ‘Continue’ and complete the operation.

If you don’t have a Neteller account, you should go to the section ‘Account – Deposit – Neteller’, click on the button ‘Create Neteller Account’ and complete the registration on the Neteller site by filling out all the required fields. Once you have registered your Neteller account, return to your PlanetWin account and make a deposit following the above procedure.

–       CLICKANDBUY

If you choose to make deposits via Clickandbuy you should have a Clickandbuy account. In order to sign up for a Clickandbuy account, you should go to www.clickandbuy.com , click on the button ‘Register’ and fill in all the requested information to complete your registration.

Once you have activated your Clickandbuy account, return to your PlanetWin account, click on ‘Account – Deposit – Clickandbuy’, specify the desired amount to deposit, click ‘Continue’ and complete the operation by filling out all the required fields.

–     UKASH

Ukash is a payment system that allows you to make deposits on our site without disclosing any bank data,   just using a Ukash voucher. You should buy a Global Ukash voucher and make deposits by filling out all the required fields in the section ‘Account – Deposit – Ukash’:  Ukash number, Ukash value and the amount you wish to deposit.

–       ECOPAYZ

If you don’t have an EcoPayz account, go to www.ecopayz.com, click on the button ‘Join today’ and fill in all the requested information to complete the registration. Once you have activated an EcoPayz account, you can make deposits on our site, using Ecopayz as a system of payment. In order to make a deposit, you should just click on ‘Account – Deposit – Ecopayz’, type in the username of your EcoPayz account and the amount you wish to deposit, and then click ‘Continue’ to complete the operation.

In order to make deposits online, you should log on to your PlanetWin365 account, and under ‘Account’ click on the option ‘Deposit’ after which you will be taken to a new page where you will be able to choose the payment system you want to use. Having done that, you should specify the amount you wish to deposit in the ‘Amount’ field, click on the button ‘Continue’ and follow instructions to complete the operation. If you have registered your account at one of our agencies, you will have the option to make deposits at the agency where you have registered.

For more information please read our Deposit guide

Unfortunately, the mobile version of the site is not optimized for the Games platform yet. In order to play in the Casino, you should access our website from your PC.

You should try clearing History, Cookies and Temporary Internet Files from the browser you are using by clicking on Tools – Options from the browser menu. If the problem persists, you can send us an internal message, specifying all the details of the problem that you have encountered, and we will try to solve your problems as soon as possible

You should send an internal message directly from your account, specifying the name of the platform, name of the game, date and time and hand ID, where necessary.

In order to play our games, you only need to download the latest version of Flash Player and Java  for free and keep them regularly up to date.

 

To find the ID of a hand on Casino platform, you need to open the game in question and click on Menu – My Account

To find the ID of a hand on Live Dealer platform, you should open the Live Dealer page and click on the link Hand History located in the upper right corner of the page.

To find the ID of a hand on Live Casino platform, you should open the Live Casino page and click on the link Hand History located in the upper right corner of the page.

To find the ID of a hand on Casino 3D platform,  you should open the Casino 3D page and click on the link Hand History located in the upper right corner of the page.

To find the ID of a hand on Casino Vip platform, you need to open the game in question and click on the ‘wrench’ icon – Game History.

 

To transfer the money to the Casino cashier, click on the option GAMES – CASHIER and choose the cashier you want to transfer the money to.
(CASINO’, LIVE DEALER, LIVE CASINO’, CASINO 3D, CASINO VIP)

Yes, by entering a game and clicking on the option Menu or on the ‘Question mark’ icon, you will find all the details you may need.

 

Explain the option here

We offer a variety of different games on our site . If you click on the option GAMES – CASINO you will find all the games that we offer: Slots, Table games, Video Poker, V-soccer, V-lotto.

On Live Dealer platform, you can choose among Live Roulette, Live Blackjack, Live Baccarat, Casino Holdem, Sicbo, Dragon Tigera and Caribbean Poker.

Live Casino offers Live Blackjack, Live roulette and Punto Banco.

On Casino 3D you can play 3D Slots, Table Games, Slots, Games and Video Poker.

Casino Vip also offers Slots, Video Poker, Table Games, Scratch Cards, Games and Super Slots.

 

ADD links

There are various Casino platforms on our site which you can access by clicking on GAMES and choosing one of the available platforms
(CASINO’, LIVE DEALERS, LIVE CASINO’, 3D CASINO, CASINO VIP).

 

ADD links to sites

When you play on INSTAPOKER, instead of sitting at a virtual table , you enter a “pool” of players all playing at your selected blind levels. As soon as a hand is finished or passed, you will be moved to a new table with different players where a new hand is about to start.

 

Instapoker uses the Sport cashier and it is therefore unnecessary to transfer any money or  to create a separate account . You just need to enter a poker room and start playing.

In order to start playing in a poker room of Instapoker, you will need to follow these steps:

click on GAMES – ​​POKER – POKER MOBILE
click on “Click to Play” to launch the program
choose a nickname that you want to show up at the tables (we recommend that you use a different one from your username).

You should send an email to info-eng@planetwin365.com or an internal message directly from your account with a description of the nature of the problem that you have encountered, providing us with as many details as possible.

Yes. To see the details of a promotion and how you can get a bonus, visit the promotion page by clicking on GAMES – POKER – PROMOTIONS.

 

You may be interested in some of the other promotions we offer , please visit the  Promotions page for our current Promotions

Every type of the game is explained in detail. You should just click on the option GAMES – POKER – TYPES OF POKER.

 

 

Our games are hosted on external servers. This means that the hand you are playing will go ahead even if you get disconnected. If you get disconnected whilst playing poker, your hand will be automatically folded, with exceptions being when you go “all-in” or, during a tournament, when you are in turn for the blinds. If you go “all-in” and then lose connection you will stay in game only if you have won. You will be removed from the game, if you have lost all.

There are two ways to transfer the money to Poker Pro.

The first is to log in to your PlanetWin account, click on the option GAMES – CASHIER – POKER PRO and specify the amount you wish to transfer. By confirming the transaction, you will have your money automatically transferred to the Poker cashier.

The other option is to transfer the money directly from the Poker Pro platform by clicking on the option CASHIER – TRANSFER – POKER PRO

Yes, we offer two poker platforms on our site:
Poker Pro (optimized for PC) and Instapoker (optimized for mobile phones).

Restrictions playing poker for the different language sites!!!!!!!

To create your image or avatar, go to the poker LOBBY and click the AVATAR button. This button allows you to create your image and modify and change it anytime you like. Don’t forget to save your changes by clicking the SAVE button.

You can access your account history and see all the games the games you played by clicking HANDS > HISTORY button in the poker lobby or ACCOUNT – HAND HISTORY.

To find the results of Virtual Soccer365, you should click on the option Result List on the right side of the page, just under the Bet List option.

To check your bets, you should go to the Virtual Sports section and click on the option Bet List on the left side of the page.
To find out more about betting on sports, please visit our New Clients section, where we explain everything related to placing your first bet when you are new to sports betting

You can choose between the following betting options: 1X2, Handicap, 1stHalf 1×2, O/U, Correct Score.

If you want to learn more about our Betting Types, please visit our Bet types section for a detailed explanation on the various bet types we offer for our sports.

Betting on a Virtual Soccer365 match is allowed up to 10 seconds before kick-off. Betting markets for future match days of the current season remain open. When a future match day from the ‘Select Matchday’ bar at the bottom is selected, matches of the day along with the odds will be displayed in the lower odds section.

One season lasts 141 minutes in total, divided into ‘Pre League’ period, ‘Matchday Loop’, and ‘Post league’ period. The ‘Pre League’ period runs prior to the start of a season and lasts 2:30 minutes. All match days are summarized under the ‘Matchday Loop’ period with a total duration of 137:30 minutes. At the end of every season there is a 60-second ‘Post Season’ period.

One match day lasts 4:35 minutes. It is divided into ‘Pre Match’ period, ‘1st Half’, ‘Halftime’, ‘2nd Half’, ‘Post Match’ period and ‘Post Matchday’ period.

The ‘Pre Match’ period runs prior to the start of a match for 60 seconds. A match halftime lasts 1:30 minutes with a halftime break of 10 seconds. Each match is then followed by a 10-second ‘Post Match’ period and finally a 15-second ‘Post Matchday’ period.

Virtual Soccer is a virtual competition of 16 teams. Each season comprises 30 match days (home and away matches). Bets can be placed at any time – even during a season.

To find results under Virtual Sports, you should click on the option Result List, just under the Bet List option.

To check your bets, you should go to the Virtual Sports section and click on the option Bet List on the left side of the page.

Yes, there is a section called Virtual Sports where you can bet on Horse races, Greyhound races, Racing365 (Speedway and Formula), Football and Tennis. To open this platform click on the option Virtual Sports that you can find on the left side of the Home page.

Under Horse Racing, 10 horses compete in each race that may last between 30 and 45 seconds. It is possible to bet on Winner or Podium (1-3).

Under Greyhound racing, 6 dogs compete in each race that lasts about 30 secs. It is possible to bet on Winner or Podium (1-2).

Speedway has 4 bikes in each race. that lasts about 30 seconds. It is possible to bet only on Winner of the race.

Formula has 12 cars in each race that lasts about 60 seconds. It is possible to bet on Winner and Podium (1-3).

Football on virtual platform involves 5 Pools of Teams from International to Club level standards. Each event lasts about 60 seconds. It is possible to bet on: 1X2, OU, DC, DNB, GG/NG, Correct score and Total Goal.

In Tennis section, men’s singles matches are available for betting. Each match lasts about 60 seconds, depending on the number of points and rally length. Each point of the game will be shown with replays. It is possible to bet on: 1-2, Correct Score, Tpoints.

Yes, there is a section called Virtual Sports where you can bet on Horse races, Greyhound races, Racing365 (Speedway and Formula), Football and Tennis. To open this platform click on the option Virtual Sports that you can find on the left side of the Home page.

 

Under Horse Racing, 10 horses compete in each race that may last between 30 and 45 seconds. It is possible to bet on Winner or Podium (1-3).

 

Under Greyhound racing, 6 dogs compete in each race that lasts about 30 secs. It is possible to bet on Winner or Podium (1-2).

 

Speedway has 4 bikes in each race. that lasts about 30 seconds. It is possible to bet only on Winner of the race.

 

Formula has 12 cars in each race that lasts about 60 seconds. It is possible to bet on Winner and Podium (1-3).

 

Football on virtual platform involves 5 Pools of Teams from International to Club level standards. Each event lasts about 60 seconds. It is possible to bet on: 1X2, OU, DC, DNB, GG/NG, Correct score and Total Goal.

 

In Tennis section, men’s singles matches are available for betting. Each match lasts about 60 seconds, depending on the number of points and rally length. Each point of the game will be shown with replays. It is possible to bet on: 1-2, Correct Score, Tpoints.